Find answers to common questions about our delivery services, pricing, and more.
No matching questions found. Try different keywords or contact us for help.
General
What areas do you serve?
We serve the greater South Florida area including Coral Springs, Parkland, Boca Raton, Fort Lauderdale, and surrounding cities within a 50-mile radius.
What are your hours of operation?
We operate 7 days a week. Monday-Friday: 7AM-9PM, Saturday: 8AM-6PM, Sunday: 9AM-5PM.
How do I contact customer support?
You can reach us by phone, email, or through the contact form on our website. We typically respond within 1 hour during business hours.
Orders & Delivery
How do I place an order?
You can place an order through our website using the Get Quote page, through the customer portal, or by calling us directly.
How long does delivery take?
Delivery times depend on the service level you choose: Standard (2-6 hours), Express (2-4 hours), or Rush (1-2 hours).
Can I schedule a delivery for a specific time?
Yes! You can schedule deliveries for future dates and specify preferred time windows when placing your order.
What items can you deliver?
We deliver packages, documents, food, groceries, and most legal items. We cannot deliver hazardous materials, illegal items, or extremely fragile items without special arrangements.
How do I track my order?
Use our Track Order page with your order number, or log into your customer portal to see real-time updates on all your deliveries.
Pricing & Payment
How is the delivery price calculated?
Pricing is based on: base fee (depends on service level), distance (per mile rate), package size, and a small service fee. Use our quote calculator for instant estimates.
What payment methods do you accept?
We accept PayPal, credit/debit cards, and cash on delivery for select orders. Business accounts can also pay via invoice.
Do you offer discounts for regular customers?
Yes! We offer promo codes, loyalty discounts, and special rates for business accounts with regular delivery needs.
Can I get an invoice for my delivery?
Yes, invoices are automatically generated for all orders and can be downloaded from your customer portal or emailed to you.
Account & Security
How do I create an account?
Visit our Customer Portal and click "Create Account". You'll need your name, email, phone number, and a password.
Is my personal information secure?
Yes, we use industry-standard encryption and never share your personal information with third parties. See our Privacy Policy for details.
How do I reset my password?
On the login page, click "Forgot Password" and enter your email. You'll receive a link to reset your password.
Can I save multiple delivery addresses?
Yes! In your customer portal, go to Profile and you can add, edit, and set default addresses for faster ordering.
Still have questions?
Can't find what you're looking for? Our support team is here to help.